Frequently Asked Questions




LEAD-TIME

Lead-time for PROOFING of approval samples is 1-2 weeks depending on the product and its complexity.
Lead-time for PRODUCTION orders are 2-4 weeks from approval, depending on the product being produced. Labels, tags, heat transfers, accessory cards, and string seals require 2 weeks for production, but other molded items may require additional time.
Note: These are estimated timeframes and will be confirmed on your Request for Quote proposal.

SAMPLES PROVIDED

Approval samples can be supplied free of charge when accompanied by a confirmed Purchase Order. If the samples are provided without an accompanying order, there will be a sample charge. This sample charge will be credited once the order is placed. For woven labels, we provide uncut samples for your approval before actual production of your finished labels. For printed items, we provide digital proofs for your approval.

SHIPPING METHODS

Many shipping methods are available and will vary significantly depending on the country of origin and destination. In all cases, we will help you select the method that best fits your needs… by land, sea or air. Shipping costs are the Customers’ responsibility. In some cases, we will be able to quote a cost for shipping in advance. The most economical way to ship your goods internationally is via boat and domestically it is best to ship ground. Boating internationally is an estimated 3 week shipping window. If you need your goods a bit faster then you should select an international air shipment. Please let your Account Executive know if you would like Artco Global Group to quote your freight for you (taxes and duties not included). We are happy to let you know the estimated weight so you may calculate the shipping costs utilizing your preferred shipping contractor. Internationally, a courier is another great option if you are close in proximity to the production factory.

DUTIES and TAXES

Customers are responsible for any import duties or taxes incurred. We are happy to provide invoice estimates to help you determine any tax liability depending on the country involved.

PAYMENT and TERMS

We accept a wide variety of payment methods from our Customers. For New Customers we require a 50% deposit and the balance is due upon shipment. New customers are also invited to apply for extended terms by completing and returning our New Customer Set-up & Credit Application form. We accept checks (drawn on US banks), credit cards (MasterCard or VISA) & wire transfers as payment forms. An additional wire fee is included for international wire transfers. This fee covers administrative and external costs associated with foreign bank fees. It does not cover Artco Global Group’s banking fees. Artco is fully responsible for its banking costs.

THE MINIMUM ORDER REQUIREMENTS

Our minimum order is $500 per order but this minimum does not apply to orders that are part of ongoing Customer Programs. Minimum order sizes within programs are determined based on the parameters set by the Customer.

ARTWORK

We can work with artwork or samples in many forms. We prefer to receive artwork in Adobe Illustrator, Photoshop or PDF file formats. Actual samples of your products can be used to build the art file. If none of these are available, we’ll work hand in hand with you to create the concepts and products that your need.